I was able to use three different GoToMyPC accounts that day without changing any passwords.
Gotomypc phone number Pc#
At PC World, Nick Mediati wrote "Before you next use GoToMyPC, you’ll have to reset your password." At Fortune, Barb Darrow wrote that Citrix "had proactively reset all customer passwords."
Gotomypc phone number password#
Their incident report said "Effective immediately, you will be required to reset your GoToMYPC password before you can login again."Įveryone took this at face value without confirming it. Krebs had not verified what Citrix told him, and the person he spoke with was ill-informed.īy Monday, Citrix was telling everyone that GoToMyPC users had to change their password, despite its not being true. As noted earlier, I am a GoToMyPC customer and on Monday, June 20th, when Krebs wrote that, passwords had not been changed. But his report, Citing Attack, GoToMyPC Resets All Passwords, was wrong. It's also unclear whether password were even stolen, or whether the attackers are simply logging into GoToMYPC accounts en masse with stolen credentials from another attack. Citrix also hasn't indicated just how, exactly, attackers got their hands on these stolen passwords. it's unclear just how many users were potentially affected. Graham Cluley wrote "It's also a pity that the details are a little sketchy." Mark Wilson of BetaNews said "details are a little thin on the ground at the moment" and Catalin Cimpanu noted that "The company didn't provide any other details."ĭavid Murphy, writing in PC Magazine put it best: This was a common gripe running through all the articles I read initially. Thus, I go months on end without ever looking at the GoToMyPC site, and I'm probably not the only customer who works this way.Īnd, what Citrix did say, at least at first, wasn't much. Remotely controlling a computer, at least from a Windows machine, can be done via a desktop shortcut, bypassing the GoToMyPC website. Many Citrix customers, I'm sure, did not see the note when it was posted. Instead of emailing its customers, Citrix posted a note on its website. I have been a GoToMyPC customer for years, but their actions the last few days have caused me to lose trust in the company.įor one thing, I found out about this security incident by accident, while scanning the tech news last weekend.
When security issues come up, you would expect the company to deal with them quickly and in an above-board manner, much like LastPass did last year or TeamViewer more recently. Given this, you would think Citrix would be on its best behavior at all times. Unlike RealVNC, Citrix knows, at all times, which computers can be remotely controlled, where they are, and the passwords. GoToMyPC customers have to assume that Citrix employees can get into their computers at any time. Citrix serves as a man in the middle and makes the connection between the two computers.Īs such, there is a lot of trust involved. A GoToMyPC customer, seeking to remotely control a computer, contacts Citrix, the company behind GoToMyPC.
Gotomypc phone number software#
When the server side of GoToMyPC software is installed on a computer, it phones home to Citrix and maintains that connection at all times.